Camera & Photo Issues
Camera won't open or shows black screen
Check app permissions in your device settings. Go to Settings > Apps > Caltrific > Permissions and ensure Camera is enabled.
Photos are blurry or unclear
Clean your camera lens, ensure good lighting, and hold your device steady. Try tapping the screen to focus before taking the photo.
Food recognition not working
Take photos with good lighting, avoid shadows, and ensure the food fills most of the frame. Try different angles if needed.
Barcode Scanning
Barcode scanner won't read codes
Ensure adequate lighting and hold your device steady. The barcode should be clearly visible and not damaged or wrinkled.
Product not found in database
Some products may not be in our database yet. You can manually enter nutritional information or try scanning the barcode again.
Wrong product information displayed
Occasionally, similar products may be confused. Double-check the product name and try rescanning or searching manually.
App Performance
App crashes or freezes
Force close the app and restart it. If the problem persists, try restarting your device or reinstalling the app.
Slow processing or loading
Ensure you have a stable internet connection. Close other apps running in the background to free up memory.
App won't update
Check your app store for available updates. Ensure you have enough storage space and a stable internet connection.
Nutritional Data
Nutritional information seems incorrect
Our AI analyzes images to estimate nutritional content. Results may vary based on portion size and preparation methods.
Missing nutritional details
Some foods may have limited nutritional data available. Try scanning the product barcode for more complete information.
Can't save or track food intake
Ensure you're logged into your account and have a stable internet connection. Check if you've reached any usage limits.
Account & Privacy
Forgot password or can't log in
Use the "Forgot Password" option on the login screen. Check your email for reset instructions.
Want to delete my account
Contact our support team to request account deletion. We'll guide you through the process and data removal.
Privacy concerns about my photos
We process images for nutritional analysis only and don't store raw images unless you choose to save them. See our Privacy Policy for details.
Device Compatibility
App not compatible with my device
Caltrific requires a minimum OS version and camera capabilities. Check the app store for system requirements.
Features not working on older devices
Some AI features may perform differently on older devices. Consider updating your device OS or upgrading your hardware.
Battery drain issues
Camera and AI processing can be battery-intensive. Close the app when not in use and consider enabling battery optimization.