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Privacy at Calorific

Privacy policy

This policy explains how Calorific and Tristone Mobile collect, use, share, protect, retain and delete your information.

Effective 13 October 2026Last updated 13 October 2026

1. Who we are

Calorific is a calorie, nutrition and wellness application provided by Tristone Mobile (“Calorific”, “we”, “us” or “our”). This policy applies to the Calorific mobile apps, website and related services.

Privacy enquiries can be sent to privacy@tristonemobile.com.

2. Information we collect

Account and profile information

Your email address, name, authentication identifiers, profile photo if supplied, nutrition goals, dietary preferences, allergies, body measurements and other profile settings.

Nutrition and wellness information

Meals, ingredients, calories, macronutrients, water intake, weight, progress entries, workout and activity records, meal plans, grocery lists, recipes, coaching prompts and responses, and information you choose to share in a professional-support request.

Photos, camera and microphone

When you choose these features, Calorific processes meal, ingredient-label or profile photos and voice input to provide the requested logging or analysis. Camera and microphone access occurs only with device permission.

Health-platform data

If you connect Apple Health or Google Health Connect, Calorific accesses only the categories you approve, such as steps, workouts, active calories, weight and heart-rate information.

Purchase, device and service information

Subscription status and store transaction references; app version, device and operating-system information; IP address and approximate city, region, country and time zone derived from it; diagnostic, security and service logs; and website analytics and contact-form information.

3. How we use information

  • Provide food logging, nutrition estimates, meal planning, grocery, coaching, progress and workout features.
  • Personalise the app using the goals, preferences and history you provide.
  • Authenticate accounts, confirm subscription access and prevent fraud or abuse.
  • Respond to support requests and, where requested, support professional dietitian workflows.
  • Maintain, secure, troubleshoot and improve Calorific.
  • Understand website visits and send internal visit notifications that include an approximate IP-based location.
  • Meet legal, accounting and regulatory obligations.

Calorific provides general nutrition and wellness information and is not a substitute for medical diagnosis or treatment.

4. When information is shared

We do not sell personal information. We disclose information only as needed to operate the service, at your direction, or when legally required. Recipients may include:

  • Cloud hosting, database, email, analytics, IP-geolocation, security and customer-support providers acting for us.
  • AI and food-information providers that process the text, image or barcode information needed to return a requested result.
  • Apple, Google and payment-platform services for authentication, subscriptions and connected-health features.
  • A professional dietitian when you submit a support request and choose to share selected records.
  • Authorities or advisers when disclosure is required by law or necessary to protect users, Calorific or others.

Service providers may process information in countries other than your own. We require them to use information only for the contracted service and to protect it appropriately.

5. Health and sensitive data

You stay in control. Connecting a health platform is optional. You choose the data categories Calorific may access and can revoke access in your device settings or disconnect the integration in Calorific.

Health information is used to display your activity and progress and to provide features you request. It is not sold, used for advertising, or shared with data brokers. Calorific does not use Health Connect data for advertising, creditworthiness or other prohibited purposes.

6. Data retention and deletion

We retain information only for the periods described below and only for as long as it remains necessary for the stated purpose:

Data categoryRetention period
Account, profile, meals, photos, goals, plans, health imports, workouts and progress dataWhile your account is active or until you delete individual records. Deleted with your account, subject only to the limited exceptions below.
AI requests and generated results saved to your accountWhile your account is active or until you delete the related record. Temporary processing copies are removed when no longer needed to complete the request.
Professional-support requests and messagesWhile your account is active and for up to 24 months after a case closes, unless you delete your account sooner or a longer period is legally required.
Support enquiries and contact-form messagesUp to 24 months after the enquiry is resolved.
Website analytics and visitor activityRetained on an ongoing basis to understand long-term traffic, attribution and product interest. You may contact us to request deletion where applicable.
Security, diagnostic and server logsUp to 90 days, unless needed longer to investigate abuse, fraud or a security incident.
Subscription and transaction recordsUp to 7 years where needed for accounting, tax, fraud prevention or legal obligations. These retained records are restricted and are not used to provide the deleted account.
Backup copiesRemoved through the normal backup cycle within 90 days after deletion and isolated from active use.
Account-deletion auditA minimal record that deletion occurred may be retained for up to 7 years for compliance and dispute handling. It does not retain your nutrition or health history.

Deleting your account

You can delete your account in the app under Profile → Settings → Data & Privacy → Remove All My Data. This removes or anonymises your account and associated app data from active systems. Store subscriptions must be cancelled separately through Apple or Google.

You may also start an external deletion request on our account deletion page. We may ask you to verify account ownership. Verified external requests are completed within 30 days unless applicable law permits or requires a different period.

7. Security

We use administrative, technical and organisational safeguards designed to protect personal information, including encrypted network transport, access controls, authentication tokens, restricted administrative access and monitoring. No internet service can guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, export, restrict, object to or delete personal information. You can update many details in the app, disconnect health access, remove records, or delete your account. You may also contact us to make a privacy request.

Calorific is not directed to children under 13, or a higher minimum age where local law requires it, and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this policy when Calorific’s features or legal obligations change. We will publish the revised policy here, update the date above and provide additional notice when required.

10. Contact us

Tristone Mobile
Email: privacy@tristonemobile.com
Product: Calorific